Refund and Returns Policy
Overview
Thank you for shopping at kelvinta. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds for products purchased from our website.
Return Eligibility
Timeframe
You have 30 days from the date of delivery to request a return. Items must be in their original condition: unused, unwashed, and with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (904) 535-3094. Provide your order number and the reason for the return. We will guide you through the process and provide a return authorization if applicable.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Partial Refunds
Partial refunds may be issued in the following situations:
- Items returned with signs of use or damage
- Missing parts or accessories
- Items not in their original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.
Contact Information
If you have questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (904) 535-3094
- Address: 7594 Northwest Lakeview Court, Jacksonville, Florida 32224, United States
- Website: https://www.kelvinta.store
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of those changes.